Returns & Exchanges
At Ausbury, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn fashion items with tags attached. Our goal is to ensure your shopping experience is as seamless and stylish as our collections.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing